Information We Collect
When you call us or fill out a form on our website, we collect your name, phone number, email address, and the address where you need water damage help. We also collect details about your water damage issue so we can send the right crew and equipment.
Like most websites, we automatically collect some technical information when you visit, such as your IP address, browser type, device type, and the pages you view. This helps us keep our site running smoothly and understand what visitors find useful.
How We Use Information
We use your contact information to respond to your request, schedule your water damage inspection or restoration, and keep you updated on the work. We also use it to answer questions and provide customer support.
We use technical and usage data to improve our website, make our services easier to find, and send you occasional updates about our services if you have opted in. You can opt out of marketing messages at any time.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences and understand how people use our site. Cookies are small files stored on your device that help us improve your browsing experience.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still call us at +1 817-270-9150 for help.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to see how visitors find and use our website. These tools collect information sent by your browser as part of a web page request, including your IP address and pages visited. This data is used in aggregate and does not identify you personally.
We may also use third-party scheduling, chat, or review tools to help you book service and share feedback. These providers have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software, payment processors, and analytics providers. These providers are required to protect your information and use it only for the services they perform for us.
We may disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer. In those cases, we take steps to keep your information protected.
Data Retention
We keep your personal information for as long as needed to provide our services, comply with legal and tax requirements, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required to keep it for legal reasons.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse. These measures include secure servers, access controls, and employee training.
No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. If you have concerns, please contact us and we will do our best to help.
User Rights
You have the right to request access to the personal information we hold about you, ask us to correct or delete it, and object to or restrict certain processing. You can also ask us to stop sending you marketing messages.
To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable law.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the new policy on this page and update the effective date.
We encourage you to review this page periodically. Your continued use of our website or services after changes are posted means you accept the updated policy.